delivery information

For deliveries outside of Australia, you may be required to pay import duty, customs charges or other local taxes. Customs policies vary widely from country to country so please contact your local customs office for further information. Please note that the payment of any import duties, customs charges, local taxes or any administration charges paid to couriers in relation to these fees, is your responsibility. Toffee is not responsible for the payment of any of the abovementioned charges.

Toffee will endeavour to dispatch products by express post, international airmail or courier as specified above promptly following receipt of your order, unless cancelled for any reason prior to shipment.

Delivery is deemed to have been made, and title and risk is transferred to you, when Toffee delivers the products to its carrier.

International airmail is the non-traceable airmail option for non-Australian delivery addresses. Your order is sent via airmail to the country of destination at which point its delivery is reliant on local postal services. International airmail orders are not insured nor traceable and Toffee cannot be held liable for loss or damage in transit.

International courier is the tracked, priority-paid, door-to-door option for non-Australian delivery addresses. Your order is couriered via air and road transport by a private courier company contracted to Toffee. International courier orders are insured for loss or damage in transit.

Unless otherwise expressly agreed in writing, any delivery date or time specified by us in any quotation, despatch note or otherwise, is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that delivery date or time.